Shipping & Fulfillment: What to Expect At CaseYAY, we move fast! To get your gear into your hands as quickly as possible, we may fulfill your items separately.

Decoding Your CaseYAY Tracking Status 🔍 Got your tracking number? Awesome! Here’s a quick guide to what those USPS updates actually mean for your package’s journey: Marked Delivered but missing? 📦 Don’t worry—USPS often scans packages a bit early! We kindly ask that you allow 3 full business days for your CaseYAY gear to surface.

1. When will my order arrive? We move fast so you can get your gear sooner! Here is our standard timeline: 2. Same-Day Shipping & Cut-off Times 3. Holiday Season (November & December) 🎁 During the busiest time of the year, please plan for a little extra “holiday magic” (and delay): 4. How do I

1. When can I expect my order to arrive? We know waiting is the hardest part, especially when cute phone cases are involved! 💅 2. Where is my order & why hasn’t tracking updated? We’re just as excited for your CaseYAY package to arrive as you are! 💌 3. Why was my order shipped separately?

Don’t panic! It’s quite common for packages to show as delivered a little earlier than they actually arrive. Here’s what we recommend:

At CaseYAY, we pride ourselves on lightning-fast fulfillment! Because our warehouse team begins packing orders almost immediately, there is a very narrow window for changes. 🚩Need to Make a Change? Act Fast! ⚡ To ensure your CaseYAY gear reaches you as quickly as possible, our warehouse begins processing orders just one (1) hour after they

Need a status update? If it’s been a few days since your drop-off and you haven’t received a shipping confirmation, just shoot us an email at [email protected]. We’re happy to look into it for you! The CaseYAY Guarantee: Please keep a copy of your drop-off receipt. In the rare event that USPS loses your package,

At CaseYAY, we strive for a seamless return experience. Here’s how your refund is handled:

The Basics We are happy to accept exchanges for items that are new, unused, and in their original packaging within 30 days of your order date. 🔔 Please note that a return QR code can only be generated on the same day you submit your request. Exchanging a Gift Received CaseYAY as a gift? We’ve

📦 Returns & Exchanges 1. The 30-Day Policy 2. Shipping & Labels (US vs. International) 3. Special Conditions 🏷️ Coupon & Discount Policy