🛡️ CaseYAY Privacy Policy

At CaseYAY, we value your trust and are committed to protecting your personal information. This notice explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

We collect information to provide you with a seamless shopping experience:

  • Identifiers: Name, email, phone number, and shipping address.
  • Payment Info: Securely processed via PCI-DSS compliant partners (PayPal, Stripe, etc.). We do not store your full card details.
  • Automatic Data: IP address, browser type, and how you interact with our site (via cookies, pixels, and tools like Google Analytics or Hotjar).
  • Shopping Habits: Items you’ve viewed or added to your cart (to help us send you helpful reminders).

2. How We Use Your Data

We use your information to:

  • Fulfill and ship your orders.
  • Provide top-notch customer support.
  • Send marketing updates and discounts (only if you opt-in!).
  • Detect and prevent fraud to keep your account safe.
  • Improve our website based on your preferences.

3. Sharing Your Information

We do not sell your personal data for money. However, we share data with trusted partners to run our business:

  • Service Providers: Logistics (shipping), payment processors, and marketing tools (like SMS services).
  • Advertising: We use pixels (Meta, TikTok, Google) to show you relevant ads. You can opt-out of targeted ads anytime.
  • Legal: Only when required by law or to protect our rights during a merger or sale.

4. Your Rights & Choices

Depending on where you live (such as California), you have the right to:

  • Access/Know: See what data we have about you.
  • Delete: Request that we wipe your personal info.
  • Correct: Fix any inaccurate information.
  • Opt-Out: Stop the “sharing” of your data for targeted advertising.
  • SMS: Simply reply “STOP” to any text to unsubscribe.

5. Data Security & Retention

  • Security: We use industry-standard encryption and training to protect your data. However, no internet transmission is 100% secure—please keep your account password safe!
  • Retention: We typically keep order records for up to 7 years for tax and legal purposes, then safely delete or anonymize them.

6. Children’s Privacy

Our services are for those 18 and older. We do not knowingly collect data from minors.

Contact Us

Questions? We’re here to help!

📧 Email: [email protected]

📍 Subject: Privacy Inquiry

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