At CaseYAY, we strive for a seamless return experience. Here’s how your refund is handled:

• Automatic Processing: Simply use the pre-paid label or QR code we provided. Once USPS scans your package, our system automatically triggers your refund, and you’ll receive an email confirmation.
• Timeline: After processing, please allow 5-10 business days for the funds to appear back in your original payment account (timing may vary by bank).
• Manual Returns: If you choose to use your own shipping method, please email your order number and tracking details to [email protected] so our team can manually verify and issue your refund.
• Our Guarantee: Always keep your drop-off receipt. If your package is lost by USPS, we will take full responsibility and honor your refund as long as you can provide proof of drop-off.