The Basics

We are happy to accept exchanges for items that are new, unused, and in their original packaging within 30 days of your order date.

• Automatic Processing: To ensure your exchange is handled instantly, please use the pre-paid label or QR code sent to your email. Our system syncs with USPS, so your new order triggers as soon as your return is scanned.
• Manual Tracking: If you choose not to use our provided label, you must email your tracking information to [email protected] so we can manually process your exchange.
• Peace of Mind: Please keep a copy of your drop-off receipt. If your return is lost by USPS but we can verify the drop-off with your receipt, CaseYAY will take full responsibility and honor your exchange.
• Fees: Pre-paid return labels/QR codes are free for all US exchanges. Please note that original shipping charges are non-refundable and cannot be applied toward an exchange.
• Eligibility: We do not accept any returns or exchanges for orders placed over one year ago.

🔔 Please note that a return QR code can only be generated on the same day you submit your request.

• Prefer Printing? If you miss the same-day window, don’t worry! You can always use a printed shipping label to complete your return later.
• Going Paperless? If you’d like to use a QR code, be sure to select and save it today.

---

Exchanging a Gift

Received CaseYAY as a gift? We’ve got you covered!

• Items must be new, unused, and in original packaging.
• We can issue a refund in the form of Store Credit or facilitate an exchange for other items on our site.
• Verification Required: All exchanges must stem from a verified #CASEYAY order. If the item was purchased through an authorized dealer or a third-party retailer, their specific return policy applies—please contact them directly.

🔔 While promo codes don’t apply to exchange transactions, our system ensures an even swap. We provide enough Store Credit to cover the full cost of any item of equal value, preserving the savings from your original purchase!