📦 Returns & Exchanges

1. The 30-Day Policy

• Window: Items must be returned or exchanged within 30 days of the order date.
• Condition: To qualify, merchandise must be new, unused, and in its original packaging.
• Refunds: * Returns within 30 days: Refunded to your original payment method.
  • Returns after 30 days: Issued as Store Credit (at the original purchase price).
• One-Time Exchange: Each order is eligible for one exchange only.

2. Shipping & Labels (US vs. International)

• US Customers: We provide Pre-paid labels and QR codes for all requests.
  • Exchanges: 100% FREE.
  • Returns for Store Credit: 100% FREE.
  • Returns for Cash Refund: A $5 handling fee will be deducted from your refund.
• International Customers: Pre-paid labels and QR codes are not provided. International customers are responsible for return shipping costs.
• Shipping Fees: Original shipping charges are non-refundable.
• Proof of Postage: Always keep your USPS drop-off receipt. If the package is lost by the carrier, we will honor your return/exchange as long as you have this receipt.

3. Special Conditions

• Final Sale: Items marked “Final Sale” cannot be returned or exchanged.
• Defective Items: Received a damaged product? Please click ‘Contact Us’ immediately so we can resolve it.
• Verification: We only accept returns for orders placed directly on CaseYAY.com.

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🏷️ Coupon & Discount Policy

• Missed a Code? If you forgot to apply a discount, contact us within 12 hours of placing your order. We cannot apply codes once an order has shipped.
• Stacking: Only one coupon code can be used per purchase.
• Exchanges & Credits: Promo codes cannot be applied to an exchange. However, if you used a code on your original order, our system will provide enough Store Credit to cover a new item of equal value.