At CaseYAY, we pride ourselves on lightning-fast fulfillment! Because our warehouse team begins packing orders almost immediately, there is a very narrow window for changes.

• The 60-Minute Window: If your order was placed less than one (1) hour ago, please email us at [email protected] right away. If it hasn’t entered the processing stage, we’ll be more than happy to update the address for you!
• After 1 Hour: Once the one-hour mark passes, your order is already being sorted and packed among thousands of others. At this stage, we are unfortunately unable to locate or modify individual packages.
• If It’s Already Shipped: If the package is already on its way to the original address, we recommend reaching out to the carrier (e.g., USPS) to see if they can redirect the shipment or hold it at your local post office for pickup.

🚩Need to Make a Change? Act Fast! ⚡

To ensure your CaseYAY gear reaches you as quickly as possible, our warehouse begins processing orders just one (1) hour after they are placed. Once this window closes, we are unable to make any modifications.

To request a change within the hour, please email [email protected] with the following details for immediate priority:

• Order Number (e.g., #CY12345)
• Account Email Address
• The specific update needed (e.g., New Shipping Address)

Providing all details in your first email helps our team jump right in and assist you before your order ships!

Our Commitment to Speed⚡

We strive to respond to every inquiry as quickly as possible! Because our warehouse team prioritizes lightning-fast fulfillment, orders often enter the processing stage shortly after they are placed.

If an order has already been packed or shipped before we can reach your email, we are unable to intercept it. However, don’t worry—you can easily take advantage of our hassle-free return policy once your package arrives!