Is your code not applying as expected? Here are the most common reasons why, and how to fix them in a few clicks:

1. Specific Item Restrictions

Some of our most exclusive codes are designed for specific products.

• Curated Collections: Double-check if your code is only valid for a specific series (e.g., our “Fresh” Spring Collection).
• Sale Items: Items already marked down are usually at their best price and cannot be combined with additional promo codes.
• Resolution: Swap the restricted items for full-priced favorites, or save your code for your next non-sale purchase.

2. Bundle & Minimum Requirements

Certain offers need a little extra in the cart to activate.

• Spend Minimums: Ensure your subtotal meets the required amount before shipping.
• BOGO Deals: If you’re using a “Buy One, Get One” code, make sure both eligible items are added to your cart first.
• Resolution: Review the specific offer’s terms and adjust your cart quantity or total accordingly.

3. One Code Per “YAY” Moment

To keep our pricing straightforward, our system only accepts one (1) promo code per order.

• Resolution: If you have multiple codes, we recommend using the one that offers you the greatest savings today!

4. Subscription or Club Exclusions

If you are part of a #CaseYAY membership or subscription service, some codes may be exclusive to those orders (or vice versa).

• Resolution: Verify if the code is intended for a one-time purchase or a recurring subscription.

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Still need a hand?

We’re here to help you get the best deal. If your code is still giving you trouble, please reach out to our team at [email protected]. We’ll look into it for you right away!